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What kind of after-sales service are Mobvoi refurbished products eligible for?

The after-sales service policy for Mobvoi refurbished products is limited to 90 days after receiving the product. Warranty claims can be submitted within 90 days of receiving the product. Refurbished products can only be exchanged for refurbished products, not new products. Refurbished products are final-sale only and can not be returned in exchange for a refund.

About Mobvoi

Founded in 2012, Mobvoi aims to push the boundaries of next generation human-machine interaction with AI technology. Mobvoi has developed its own Chinese voice technologies in the fields of voice recognition, natural language processing, and vertical search. Through its creation of critically acclaimed consumer products in wearables, audio, automobile and home product categories, Mobvoi’s rich accumulation of experience in the application of AI has in turn driven continued innovation in its core voice-based technologies.

To date, Mobvoi has raised 6 rounds of funding, led by firms including SIG, Sequoia Capital, Zhenfund, Google and Volkswagen. In addition, Mobvoi’s close strategic partnership with Google through Wear OS and Google Assistant as well as its joint-venture with Volkswagen Group China place it at the forefront of solving many real world problems and scenarios with voice-based AI.