Q: who pay for the custom tax?
A: If the parcel is strict inspected by custom, you need to pay tax to clear custom, We won`t bear any customs tax.If you need any help during clearance, please contact us for free, we will provide all necessary documents to help you clear customs. and you have special requests after place order, pls leave message to me , we will try my best to help you;

Q: what's the DHL remote fee and How much ?
A: After buyer choose DHL/UPS/Aramex/TNT shipping way, we will check your address belongs to remote area or not from DHL website,maybe buyer is requested to pay extra cost about 55-60USD for your remote address.pls understand and know that this remote cost is charged by DHL, not our seller, if you not agree pay for the remote fee, pls give me another address which is not belong to remote area. or we change shipping way to Aliexpress standard shipping or Post mail;remote area checking website : http://dct.dhl.com/input.jsp

Q: what frenqency the phone support?
A: in our specification,you can find the frequency which the model support, and you need to know your own operator’s frequency. Only both frequency match, you can use the phone properly, you can visit web to check your operator;

Q: what kind charger inside the parcel?
A: Most phone will have original China type charger(same as USA),we will provide suitable adaptor, which should be applicable in your country, according to our knowledge;

Q: how long the warranty?
A: we offer 1 year warranty, we can replace phone or return&refund for you within 7 days after deivery if phone has function problem; pls keep all lables(IMEI lable, warranty lable) outside the phone completely without any broken. and we can offer warranty. we can not offer warrant for any broken by man-made.

Q: How to sign the parcel?
A: pls check the parcel face to face inspection, and make a vedio when you open the parcel. check all is fine, then sign the parcel. if you met any trouble, pls contact me in time before open dispute, we will respond within 24 hours and try our best to help you to solve it better.

Q: How to leave feedback?
A: please give 5 stars and leave good review If you are satisfy with us and our product, we will offer some discount or gifts for your new order in future. If you have any problem with product, delivery, service, etc, please contact us in time, we will response in 24 hours, please not open dispute directly. thank you!

Due to the price is changes everyday in our market, so we will not refund the price difference. pls understand, thank you!