FAQ

Q1: When will the order send？
A1: Will be shipped within 48 hours, expected to arrive in 10-20 days. The shipping time for large packages will be longer, you can wait patiently.

Q2: Why can the track number not tracking?
A2: The package is in normal transportation and the logistics information may not be updated in time. Please wait patiently for updating.

Q3: What is the problem with delivery?
A3: Check with your local post office. May be the local post office receives it for the buyer.

Q4: How to modify the address?
A4: After the buyer places an order, the delivery address cannot be modified. Buyers are advised to place a new order after canceling the order.

Q5:What kind of certifications do you have?
A5:ISO 13485/ CE/DIN13164 & DIN13157.For the main product we also have the single testing report by SGS.

Q6:Who are we?
A6:Founded in 2010,Rhino Rescue began as a pre-hospital emergency product supplier. Based on the concept of fast, efficient and scientific transfer of emergency care, we continuously improve and innovate our products, providing premium first aid and IFAK supplies to worldwide front-line emergency medical personnel. In the EMS specialty, we are your professional partner.