1: The item will be dispatched within 10 working days after payment received in full and cleared.

2: Please make sure your address match the Alixepress address before you pay.

3: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

4: Please check your country's customs office to etermine what these additional costs will be prior to bidding / buying.

Feedback:

1: Please leave us a Five Star Positive Feedback if the product is good. If, for any reason, you are not satisfied with your purchase, pls don't be hesitate to let us know, we will make our great efforts to solve!

2: Your feedback is our motivation to develop our business and serve you better.

Custom Service:

Please feel free to contact us should you have any questions regarding our products and our service. Our customer service team is always working behind the scenes to access your every need and query. We are available your convenience to answer any questions, whether by email or live chat. No matter what the issue is.

Return Policy:

Return within 30 days is accepted , though the item in good condition.

Refund to replacement request is available only the requests within one week after parcel received & returning the item as the same condition as received. Please contact us to request a return authorization. Your name, auction number and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediated when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are not refundable. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items return without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and /or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned.