Frequently Asked Questions About 9-IN-1 USB C Dock

1. Is this USB C docking station compatible with my laptop?

You can refer to your laptop's manual to check your USB C port. You can use our docking station only if the USB C port has three functions: Data Transfer, Video Display and PD Charging.

2. Why does the HDMI port not work?

You need to check: (a) whether the laptop supports DP ALT (b) the HDMI cable (c) the connected cable (d) whether the laptop and monitor have sufficient power supply

3. Why can’t my HDMI resolution reach 4K@60Hz?

The max resolution and refresh rate output of the hub depends on the USB-C host devices, connected cable, and display specifications. For 4K@60Hz resolution, please note that the monitor and type-c host device must support DP1.4(4K@60hz) to achieve 4K@60Hz high definition resolution, and make sure the HDMI cable is HDMI2.0 or above.

4. Why do some functions of the product not work after upgrading Macbook to Mac os system version 10.15.7 (MS os Catalina)? What should I do?

You can reinstall the system or upgrade to the latest system. To reinstall the system, please back up your data, then turn off your computer and press "Command+R". For the M1 laptop, you need to press and hold the power button until the prompt appears.

5. Why can't charging a laptop via the docking station reach that wattage as described on the details page?

The docking station will withhold 15W of current. The actual charging power is the power of your PD power adapter minus the 15W required to be withheld for the dock.

6. The docking station does not work after the laptop hibernates, what should I do?

You need to reconnect the docking station, otherwise it won't recognize any connected devices.

7. Can the supplied cable be plugged in through any of USB C ports to connect to the host device?

No. The cable to connect to the USB-C port of the docking station with the laptop icon, and the other USB-C port with the lighting logo is the charging port. If it is connected to the PD port, the docking station will not respond.

About Stable Driver

The innovation of USB-C technology brings a revolutionary change to the whole electronic industry, which redefines how thin a device can be. More importantly, it makes the dream of One-Connect-All come true. A stable and reliable way to expand the USB ports is becoming more and more important. While the truth is, as the unregulated market growing, the All-In-One may become the One-Fails-All.

To solve these fatal problems, LENTION published the advanced industrial standard Stable Driver to help customers buy products with confidence. Stable Driver solved 3 main concerns from customers: Non-interference between different ports (from signal interference to Plug & Unplug interference), Sufficient power supply to support the peripherals working normally, and Working under reasonable temperature to maximize the lifespan of the device.