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EN71 / CE / SGS / CPSIA / FDA

FAQ

Q: The product has missing or broken part when you receive?
A: Please let us know which is missing, we will arrange resend
Q: What can I do when purchase protection time is running out?
A: If your purchase protection time is running out but still have not receive the package, please contact us to extend it.
Q: The Product packaging?
A: We pack it with Bubble bag without original package. If you need it, please contact us to add some fee for box freight

About Shipment

Q:Do you have a certificate for your dental gel products?

A: Yes dear, Our and silicone products are: FDA/ BPA Free/ EN71-3/ Australian Standard Certificate......

Q:How long does it take for the parcel to be received after the parcel is shipped?

A: DHL/ UPS/ Aramex about 8-10days. Fedex about 3-5days. AliExpress Standard Shipping about 25-45days. China Post Ordinary Small Packet Plus about 45-60days.

Q: Do you have a factory?

A: Yes dear, We have the most professional dental gelatin team in China, and we design and sell our own products. And we accept customized products, such as brand customization, baby personalization customization, product customization...

Q ; When can we receive the parcel?

E-packet: about 25days

Express: 8-10days

Fedex IP: 3-5days

AliExpress Standard Shipping: about 25dyas

China Post Ordinary Small Packet Plus: 45-60days



If you know more about the use and customization of dental gel products, you can always contact us and look forward to hearing from you. Thank you.

Service Time

Beijing: From 9:00 am to 18:00 pm
London: From 2:00 am to 11:00 pm
Moscow: From 4:00 pm to 13:00 pm
New York: From 21:00 pm to 6:00 am

Brand Story

Billbuff is a professional brand of Toy in the world. We have our own factory and supply a large number of wholesales. And we have a professional development and design team in the world, with a number of product patents and copyrights. A comprehensive service team solves any customers’ problems. At the same time, the company provides exclusive sales channels for VIP customers, customized, designed, communicated and other VIP customer special services.