Q1: Do buyers need to pay customs duties?

A1:EU/UK/USA/Canada/Russia/UAE/Vietnam/Thailand/Malaysia,free of customs duty, guests do not need to pay any additional fees. Please rest assured to place an order. Other country,when you order,welcome ask customer service.

Q2: Order delivery time and logistics transportation time

A2:The delivery time is about 3-7 days, and the logistics transportation time is about 20-60 days.But the transportation may be delayed due to earthquake, tsunami, hurricane and other inclement weather or war other force majeure,and our company will not be responsible. Thanks for your understanding.If you need fast shipping way,pls contact customer service before order.

Q3: Regarding the problem of damage to the received product

A3：Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.

Q4:Product warranty time

A4:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free,but need you pay shipping cost.

 

 

Product name	Smlro XDC600 48V 2000W Electric Bicycle Snow Mountain Ebike Front   Rear Dual Motor 22.4Ah 16AH 26*4.0 Inch Fat Bike For Adult
Model:	XDC600 Pro(Double Motor)
Front Motor:	48V 1000W Brushless Geared Hub Motor
Rear Motor:	48V 1000W Brushless Geared Hub Motor
Frame:	6061 Aluminum Alloy Frame
Max Speed:	around 45-50km/h
Fork:	Aluminum Alloy Suspension Fork with Lockout
Gear	21-Speed
Battery:	48V 22.4Ah Lithium Battery
Range:	Fully Electric Mode Range: around 25-30km                                   Pedal Assist Mode Range: around 40-60km
Headlight:	LED Headlight powered by battery
Brake:	Hydraulic Disc Brake with Power cut-off Feature
Display	Smart LCD display that shows speed, battery status, pedal assist     level, etc.
Cables	Waterproof detachable cables with inline connectors
Tire	26"x4.0" inch Fat Tire

Note:

If the original parts are used up, we will replace them with better   ones

 

 

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